After 17hrs in the air and the debacle that was “your luggage is here, oh no it’s not, oh yes it is”, we landed in Manchester.

First stop, luggage claim to see where our bags are now, “err no we don’t recognise that claim reference that is an Emirates specific number”, “you are in the UK and need a UK reference now”, “so your claim date starts from today not when it was lost.“

“So does that mean you know where our luggage is”, “well yes of course, it’s in an airport”, “which one”, “oh we don’t know that!“

“How do we get it back”, “have you tried calling Dubai or Bali airport to see if it’s there”, “isn’t that your job as a lost luggage officer”, “no, not really. Next Customer!“

Let battle commence