Welcome to that well known airline currently playing where’s wally with our cases. Latest and greatest just leaves you mind boggled…….

On Thursday Heathrow airport made contact to say one bag had arrived, can you come get it. Nope send it to us or somewhere within less than 200miles! Ah but no sign of the other case.

The airline’s own web tracker is showing one case delivered to London and the rest of the team scouring the world to find the other (yeh right).

On Saturday the central airline team then emailed us to asking us to confirm we had received our luggage, which was met with a polite NO!

Bali Airport then reached out on Sunday confirming a case was sent to London and we need to collect it, which was met with a less polite, “Are You Having a Laugh”. Closely followed by Bali asking for our address and nearest airport to direct the luggage, then followed by “can you send photos of your luggage, so we can find where it is at present”, if I could do that I would already have my sodding luggage!!! Then followed by can you now complete this form detailing the exact contents of each case so they can start to looking for the cases in Bali that they say are now in London!

Cue latest from Heathrow, apparently both cases are with a courier to deliver on Tuesday, closely followed by yet another email from Bali apologizing and advising luggage will now go to my address in Manchester airport!!

Speechless……