Remember the tale of our luggage? No, Well to recap we found a cheap place online, ordered them for next day delivery then nothing (but they took the dosh). We chased them, silence, no emails, no calls, nuffin. So we cancelled the order and went out to buy some. A few days later the luggage arrived, bugga! Then the hassle of returning them before we went on holiday, joy, oh and how to get our money back.

Well after emailing the company relentlessly and threatening legal action and quoting the Sale of Goods Act verbatim (personally I think it was the threat of hunting them down and sending some of Spikes presents in the post that did it), they eventually refunded all but the delivery, satisfied, nope, so the battle continued. Every time we got WiFi in NZ another batch of flames would go out and reviews on any review site going. Success, they relented refunding every penny begging us to stop contacting them, Ha!

Mark that one up for the consumer.